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Please read these Terms carefully before using CasePilot. By registering, you agree to be bound by these Terms.
“CasePilot” means the web-based SaaS product at casepilot.co.za operated by CasePilot (Pty) Ltd. “Customer” means the business or individual using CasePilot. “Employee Data” means personal information about your employees captured in CasePilot. “Generated Documents” means charge sheets, notices, and other documents produced by CasePilot. “CCMA Bundle” means the compiled evidence bundle exported for CCMA arbitration.
CasePilot is a workflow tool. It is NOT a law firm and does not provide legal advice. CasePilot assists with incident capture and classification, procedural document generation, warning tracking, and CCMA bundle assembly.
CasePilot does NOT provide legal advice, guarantee fair outcomes at the CCMA, represent you at any forum, handle retrenchments (s.189 LRA), or handle collective bargaining or union matters.
All Generated Documents include a disclaimer. Consult a qualified labour law practitioner if uncertain.
You must provide accurate information, maintain credential confidentiality, and be 18+ and authorised to contract on behalf of your business. One trial per business domain or verified phone number.
Payments via PayFast on a recurring basis until cancellation. Annual plans charged upfront — no partial refunds. Cancel anytime from account settings; access continues to end of billing period. Price changes notified 30 days in advance.
Use CasePilot only for lawful purposes. Do not enter false information about employees, facilitate unfair labour practices, access other customers’ data, reverse-engineer the software, resell access, or impair the service.
AI outputs are assistive and require your review. AI classification does not constitute legal advice. You are responsible for reviewing all Generated Documents before serving them on employees. AI outputs may contain errors — CasePilot does not warrant their accuracy.
You own all data you input. You are the responsible party under POPIA for Employee Data. You warrant you have a lawful basis to process your employees’ data. We process Employee Data only to provide the CasePilot service.
Generated Documents are workflow aids only. CasePilot does not warrant legal sufficiency. You are responsible for correct service, compliance with the 48-hour rule, and all procedural requirements of the LRA.
After cancellation: 30 days full access, then suspended, then permanently deleted after 12 months. Contact legal@casepilot.co.za to request earlier deletion.
CasePilot software, design, templates, and workflow logic are the intellectual property of CasePilot (Pty) Ltd.
CasePilot is provided as-is. We are not liable for unfavourable CCMA outcomes, losses from AI-generated content, or indirect damages. Total liability limited to 3 months of subscription fees paid. Nothing limits liability for gross negligence or fraud.
You indemnify CasePilot against claims arising from your violation of these Terms, failure to comply with POPIA, false information entered, or disciplinary actions taken using Generated Documents.
We aim for 99% uptime, excluding maintenance. No liability for third-party infrastructure failures.
We may suspend or terminate for breach of these Terms. You may cancel at any time. Sections 7, 9, 11, and 12 survive termination.
Governed by the laws of the Republic of South Africa.
14 days written notice for material changes. Continued use constitutes acceptance.
CasePilot is a South African SaaS product operated by CasePilot (Pty) Ltd (“CasePilot”, “we”, “us”, or “our”). CasePilot provides small and medium-sized businesses with a workflow tool to manage employee disciplinary processes in compliance with the Labour Relations Act 66 of 1995.
We are a responsible party as defined in the Protection of Personal Information Act 4 of 2013 (POPIA). We take your privacy seriously and are committed to processing personal information lawfully, fairly, and transparently.
Contact: legal@casepilot.co.za | casepilot.co.za
Account and billing information: name, email, business name, industry, mobile number, payment information processed via PayFast (we do not store card details).
Employee data: full name, job title, employment type, start date, disciplinary records, warnings, incident descriptions, and generated documents. You are the responsible party for your employees’ data under POPIA.
Usage data: log data, IP addresses, browser type, pages visited, device information, and error data.
To provide, maintain, and improve CasePilot. To process payments and send billing notices. To verify identity and prevent fraud. To send service notifications. To respond to support requests. To comply with legal obligations. We do not use your data for advertising or profiling.
Contractual necessity, legal compliance, legitimate interest, and consent where applicable.
CasePilot uses the Anthropic Claude AI API to classify incidents and generate document content. Incident descriptions are sent to Anthropic’s API for processing. We do not use this data to train AI models. All AI outputs are clearly identified as AI-assisted and do not constitute legal advice.
We share data only with: PayFast (payments), Anthropic (AI processing), Railway (hosting), Supabase (database), Cloudflare (CDN/DNS), Resend/Postmark (email), SMSPortal (SMS). We do not sell or trade your data.
Active account: data retained indefinitely. After cancellation: 30 days full access, then soft-deleted. After 12 months: permanently deleted. You will be notified at cancellation, day 25, and 30 days before deletion. Request deletion at legal@casepilot.co.za.
TLS encryption in transit. Encryption at rest. Signed URLs for all file access. Strict account isolation. Full audit trail. OTP phone verification for public-domain signups.
Access, correction, deletion, objection, and the right to lodge a complaint with the Information Regulator (inforegulator.org.za | inforeg@justice.gov.za).
Strictly necessary session cookies only. No advertising or tracking cookies.
CasePilot is for adults operating in a commercial context. We do not knowingly collect data from persons under 18.
We will notify you by email and in-app at least 14 days before material changes take effect.
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